Process. While it’s a multi-billion dollar business each year in the U.S. alone, to read recent business magazines and blogs you’d think it a dirty word. Clearly, for large companies there are sincere savings to be had from sometimes marginal changes, and small growing companies regularly complain about not having enough. If this is so, what makes it so bad?
It’s not that simple. Too much process is just as bad as too little. It stifles innovation, prevents canaries in the mine from being able to sound the alarm, causes proliferation of non-beneficial overhead, and generally slows production and results. You can have too much of a good thing. In my opinion, processes should be like salt or spice in a meal; enough that you notice and appreciate it, but not so much as to overpower.
It isn’t more or less process we all want, it’s the right process. Keep it simple, get it working. Striving for that sweet spot is what will keep us all talking about process for some time.